+80% avg. engagement across top companies
Hire an efficient Executive Assistant and scale your business with the top 1% of offshore talents.
Access our network of skilled candidates to hire an executive assistant. Our efficient hiring process and personalized solutions allow you to concentrate on growth. Let us connect you with the ideal candidate to take your business to the next level.
Highest Quality
Job Description
- Proactively engage with customers to understand their needs, address concerns, and ensure overall satisfaction with products or services
- Serve as the primary point of contact for assigned accounts, building strong relationships and acting as a trusted advisor to drive customer success
- Provide timely and personalized support to customers via email, phone, and chat, resolving inquiries and troubleshooting issues to ensure a seamless experience
- Conduct regular check-ins with customers to assess usage patterns, gather feedback, and identify opportunities for upselling or cross-selling additional products or services
- Collaborate cross-functionally with sales, product development, and marketing teams to advocate for customer needs and drive product enhancements based on customer feedback
- Develop and maintain comprehensive knowledge of products or services, providing guidance and training to customers to maximize value and adoption
- Track customer interactions and feedback using CRM software, maintaining accurate records and generating reports to monitor customer health and identify trends
- Proactively identify at-risk customers and implement retention strategies to mitigate churn, ultimately driving long-term customer satisfaction and loyalty
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- Strong interpersonal and communication skills, adept at email management and maintaining professional correspondence with customers
- Prior experience in calendar management, efficiently scheduling customer appointments and follow-up meetings to ensure timely engagement
- Proficiency in cold email outreach strategies, utilizing personalized communication to engage customers and address inquiries effectively
- Demonstrated ability in booking travel arrangements for both customers and team members, ensuring seamless logistics and a positive experience
- Experience providing administrative support, including managing documents, updating records, and coordinating tasks to support customer success initiatives
- Excellent research skills, capable of gathering and analyzing relevant information to understand customer needs and industry trends
- Ability to manage multiple priorities and deadlines, maintaining attention to detail while delivering high-quality customer service and support
Testimonials
Our clients trust us to give them the best talent who want to grow with their companies
"Catena really took the time to get to know our business and our culture which was extremely important to me. They really helped me buy back hours in my week."
"I spoke with Oceans, Athena and others that I thought had proven programs but went with Catena because they have the best candidates and they (Catena) moved very quickly."
"I am so happy with Catena that I plan to hire my entire Operations and Assistants team with them forever because they’re just so much better than any alternative."
FAQs
Common Questions & Answers
How good can an overseas contractor or employee really be?
The candidates we hire have been able to: build out client success divisions, organize events, run financial analyses, build competitive landscape charts, and take on operations roles at Sequioa and a16z backed startups. If your previous hires aren’t capable of doing this, you’ve hired the wrong person.
I can find top-tier candidates on my own through recruiting websites
Our founders were born and raised in the Philippines. We’re deeply embedded in the culture of the countries we recruit from and understand nuances that international companies don’t. We’ve partnered with top university alumni networks, professors, and startup operators to find candidates you wouldn’t see looking for roles on a platform like Onlinejobs.ph, Jobstreet, Indeed, or Upwork.
Why shouldn’t I go with a cheaper managed services agency?
We pay our people almost double the average wage other companies do and take much lower margins. That means we get the first pick of sharp candidates over our competitors. We invest most of our resources into ensuring our North Star goal is met: 90% long-term retention rates with our hires. This means we spend far more time curating a search for people who are looking for long-term roles vs a gig, and invest into their growth through continuous upskilling and coaching after.
Why trust us?
We founded Catena after helping countless friends and friends of friends replicate our winning hiring model. We’ve built successful startups in the US and Canada, and spent time making international hiring mistakes to perfect our process. We’ve helped dozens of companies hire some of their best-performing employees while being thanked for the savings on cost of labor.
If this is such a good deal, why aren’t more people hiring Filipinos?
COVID and remote work opened up a new section of Filipino talent to international remote roles. Top tier-Filipino talent didn’t use to look for jobs online. Post-COVID they’re realizing this is an incredible opportunity. They’re now able to 1) earn 2-3x in wages, 2) save 2 hours a day otherwise spent in traffic, and 3) learn from top operators like you in a much less culturally hierarchical work environment.
Pricing
Two flexible models depending on the needs of your company.
Managed Services
$2,500 - $3,000
Best for companies that are scaling out teams and want a high-touch, plug and play solution.
Monthly fee per hire dependent on the role
We handle compliance, global payroll, and training support
If candidates are not working out at any point, get them replaced in without additional cost
Direct Placement
$7,500
Best for companies who have the resources to manage and train their hires internally.
One-time, up-front fee to bring a hire into your organization
We help you get set up with an employer of record and hiring contracts
90 day replacement guarantee, at no extra cost, if candidates are not performing
Top 1% of Candidates
We have top candidates from across the globe
"Catena has the magic formula to streamline the process, turning job hunting into a collaborative journey with a partner every step of the way.”
Watch sam's Video
"Catena was able to identify on the onset what my skills and qualities were and successfully aligned my skill set with the best role for me."
Watch Moe's Video
"I was really pleased to discover that Catena was really trying to build a real connection with me and my employer."
Watch Moi's Video
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
I appreciate the patience and flexibility that Catena displays throughout their selection process.
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Just interviewed a candidate and WOW you guys source fantastic people!
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Just interviewed a candidate and WOW you guys source fantastic people!
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
I appreciate the patience and flexibility that Catena displays throughout their selection process.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
I appreciate the patience and flexibility that Catena displays throughout their selection process.
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
Just interviewed a candidate and WOW you guys source fantastic people!
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
